Before shipping
Different parcel service providers offer different services. Shipping from US to Singapore apart from price differences, the delivery method also differs: some companies try to deliver only once, while others come to the door up to three times before redirecting the parcel to a branch or shop for collection or returning it to the sender.
Prices may vary depending on the size or weight of the parcel. If you know the dimensions of your parcel/parcel, you can check the prices and delivery conditions on the respective websites of the parcel service providers in advance.
Pay attention to the difference between a small parcel and a parcel: A small parcel is usually cheaper and with smaller and lighter goods a favorable alternative. A parcel cannot be tracked by all parcel service providers, which means that it is not possible to monitor where the parcel is. If the content of your parcel exceeds the value of goods from 500 to 750 euros, you can check whether the parcel service provider offers additional insurance or a special shipping method. Please note the general terms and conditions of the parcel service. If you are unsure, ask for the correct shipping method before shipping.
If you want to make sure that your parcel or parcel arrives at a certain time, remember to send it on time. The parcel service providers sometimes specify different regular delivery times. You can research these in advance via the corresponding websites.
The right packaging
Each parcel has a long and exhausting journey ahead of it: it is transported by truck, runs over hundreds of metres of conveyor technology and slides, before it is loaded into a delivery vehicle and finally delivered to you.
Parcel service providers usually point out that the parcel also has to withstand a fall from 80 cm to a height of one metre. The packaging should therefore be chosen accordingly. You should choose the smallest possible packaging size for your goods so that the contents cannot slip back and forth in the package. It is important that there is enough space for upholstery at the same time. 5 cm edge padded with suitable material should be sufficient here.
In the case of sensitive goods, it is not advisable to use newsprint, which is pressed in in the event of a fall. Suitable materials can be, for example, bubble wrap (bubble wrap) and packaging chips (which are also available as biovariants).
The use of the smallest possible package is also recommended for cost reasons: The shipping costs to be paid often depend on its external dimensions.
In certain cases it is not advisable to return the goods in the original carton. Electrical appliances such as televisions, but also household appliances (vacuum cleaners, microwave ovens) are often shipped on so-called pallets. The parcels are not automatically sorted on conveyor belts. The packaging is therefore much less strained.
The packaging often cannot withstand normal parcel shipping. To avoid annoyance, you should use a suitable outer packaging and cushioning material in addition to the original carton.
What to do in case of damage?
Parcels are insured against damage and loss. The maximum limit differs slightly between the various parcel service providers. Mostly amounts between 500 and 750 euros. Please note that the insurance cover for small parcels varies considerably: depending on the parcel service, small parcels are not insured at all or only insured for a small amount.
If the goods sent are damaged, you should contact the sender of the parcel directly, as he or she is the contractual partner of the parcel service provider. It is therefore important for the sender to be able to contact the parcel service as soon as possible in order to settle any damage. As a rule, he only has seven days after delivery of the parcel to do so.
Should the parcel be obviously damaged, lose liquid or sound like broken glass/porcelain, you should either open it in the presence of the deliverer and have the damage recorded by the deliverer, or refuse to accept it. If you accept the parcel despite obvious damage, you have the burden of proof in the event of a dispute and must state whether the damage was caused by the sender or the parcel service provider. As it will be difficult for you to prove this, this may mean the loss of possible claims for reimbursement.
What to do in case of loss?
It is particularly annoying if the parcel does not arrive at all. You can check where your parcel is by tracking it (by specifying the parcel number). Tracking can help you find out where something went wrong in the delivery process. If the parcel does not arrive at all or if it is supposed to have been delivered to a specific person you do not know, you should use the hotline or the e-mail customer contact of the parcel service provider to describe your concern. If you do not have the parcel number, ask the sender to check the process and inform you of the parcel number.
If the parcel does not appear again and the shipped goods are lost, you should contact the sender of the parcel. Since he is the contractual partner of the parcel service provider, only he can place an investigation order. To do this, he must state the exact contents of the parcel, substantiate the value of the contents of the parcel e.g. by an invoice and produce the proof of posting.
